Directv
Disputed Payment Demand for $258.37 Instead of $94.99

On October 07 I paid 94.99 like every month for my cable services, I was surprised when I got an email on November 10 from DirecTV saying that they will cut my services off if I don't pay 258.37, on November 19 I made a phone call to DirecTV and I used the same debit card that I always use to pay this service, them on November 25 I got an other mail from this company saying that I have to pay 194.98 if not the will cut my services by December 10, I called right away to speak with a representative from this company, and this person (Esmeralda) said that my phone number was cancelled and I wasn't in the system then hanged up the phone, next day was the same with another representative (Katherine), next day I called again and they told me to send a fax with my bank statement showing the amount charged, I did it 3 times just in case with all my information and account number on November 30,

I called yesterday and they said that they didn't get it, not even 1 of the 3 that I sent, they told me to send another fax,

I went to my bank office (Chase) and asked them to print out a legal version of my account showing the DirecTV charge and I sent it, I don't know what else to do,

nobody knows anything about my case but they call me every morning saying that I have to pay if no they will cut my services and report me to the credit bureau, as soon I explain them my situation the hang up the phone

Company: Directv
Country: USA
Phone: 18005315000
Site: directv.com

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