Priceline
Vacation package booked into motor lodge instead of casino hotel

I used priceline to book a vacation to Vegas which included airfare, hotel, and car rental. This was for a family of 5. Everything was done over the phone. When everything was said and done I called to circus circus casino and hotel to verify my reservations and come to find out I am having to stay out of the casino in a 3 story motor and lodge! If I want inside I would have to do an upgrade and that's only if there are rooms left. I paid over 2000.00 dollars for this to be in a regular nite rate motor lodge of 18.00 a night. Are you kidding me? My package was never for the motor lodge in the alley of Vegas, I booked for circus circus casino. After arguing with both circus circus and priceline I cannot change my reservations or cancel. I have talked to everyone and they have basically told me I'm screwed! They never asked me where I'd like to stay, or mentioned where I was going to stay. My job was to verify my reservation before I got there which I did immediately after I got off the phone w priceline. And have been arguing since. I'm talking to people in india sometimes! What do they know about the 18.00 rooms in Vegas? A 2 star stay! I will never ever use them again nor will I recommend anyone do so. We have learned a valuable lesson. I'm shocked on how this business operates. I even offered to pay for the upgrade for in the casino and all they say is we r sorry, your reservations cannot be changed. Do not use priceline. If they can find an empty box, they will book you for it. O and with the airfare. We listed a child, and none of us were anywhere close to each other, what a joke. Thankfully it was with aa which you can go online a choose your seating chart for free, when I went on nearly half the plane was empty but yet they had us scattered out. Poor business. Priceline gets a fat F!

Company: Priceline
Country: USA
Site: priceline.com

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