Verizon Fios
Charged for Set Top Boxes Lost in House Fire

I recently lost everything I own in a house fire, so I called Verizon and told them I needed to cancel my service with them since I am now homeless, I rented the house and did not have renters insurance. The supervisor I spoke with was named April, I told her what had happened and she asked if I wanted to just transfer my service to a new place. Well I said fine if I get a new place that has Verizon in the neighborhood. She then informed me I would be charged for the set top boxes that were lost in the fire. SERIOUSLY??? I just lost all of mine and my daughters possessions and your going to charge me for something that a multi billion dollar company can just write off as an accidental loss? I don't have a pot to piss in or any money, and Verizon thinks I'm going to pay 700 dollars a piece for 1 DVR and a standard set top box. Guess what! Im never going to give Verizon another penny.

Company: Verizon Fios
Country: USA
Site: verizon.com

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