Hollister Co
Treated badly - service

I was at the Hollister store at Garden state plaza in paramus NJ.

I picked up a core fleece for myself, and had an item to exchange for my dad. At first, I gave the cashier a new item for exchange. However, the price was too high that I told the cashier to wait and brought an another item, which was equal in price, and exchanged the item. Then I paid for the price for my fleece and waited until the cashier put the items in the bag. Once the cashier gave the bag to me, I checked the bag to make sure. However, my newly bought fleece was nowhere in the bag.instead, there was a yellow men's fleece which I previously returned because of its expensiveness. So, I checked my receipt, and there was my fleece which I paid for. So, I told the cashier that she gave me the wrong item, and the cashier even checked the receipt. Then she was telling me that I have to go back to the line and wait for my turn to get my item back. I was like it is not I who made the mistake but you. But she constantly told me to go back to the line and I got so angry. Then the manager came and she looked at my receipt, then in a rude voice, the told me is this the item you returned, so I told her yes. Then she aggressively put the correct item on the cahsier desk and walked away laughing with the dumb cahsier.

I went out and decided not to buy anything in that store where employees do not respect their customers.

Company: Hollister Co
Country: USA

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