WinCo Foods
Bad Customer Service

My husband and I had a very bad experience on 02/27 around 10:15 pm:

First, on the cashier's screen I found the cashier over charged the Cilantro, I told him that and he adjusted the right price and apologized to me, it is

Fine.

Second, after I paid, I re-checked the receipt and found the Onions has been

Over charged to $0.78/lb, which is on sale $0.25/lb only. I came back

To the cashier and asked him to adjust the price, but he don't know it is

On sale, then he called the manager, the manager came out and said "yes,

The onions are on sale $0.25/lb", but the cashier said "the system did

Not show the on sale price", then the manager inspected my onions for

One minute and said "it is not the on sale item, the on sale item located

Next to the Corn", I said "yes, I picked it next to the corn". However,

The manager still said it is not.in order to solve the problem faster

And don't let the other customers are waiting I returned the onions and got the money back.

After that, my husband was very angry with me and said "you returned it

Means you agreed yourself made the mistake, all other customers are

Waiting for the cashier not happy with you, you did it totally

Wrong!!! You should show the manager where you picked the onions to

Verify it is their mistake not your mistake, why don't you do that?"

Yes, I'm so stupid, only consider other people's feeling and not protect

Myself. WinCo has CCTV, I may ask the manager to check the CCTV to verify where I picked the onions. I'm sure I picked the right item, because I have been attracted by the smart big ON SALE price lable, the on sale items has been separated from regular price items as usual, it is impossible to pick it wrong.in the past, I haven't check the receipt, don't know they charged it correct or not.

My husband and I are still very unhappy, we may not come back to WinCo

Anymore and will tell our friends our experience.

Company: WinCo Foods
Country: USA
State: California
City: Pittsburg

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