Sony Corporation
Sony does not honor warranties!

I am under warranty with my sony laptop and I sent it in to Sony to be serviced. I have never dropped the laptop, and have never spilled anything on it, yet they said to me that there was liquid damage and that my warranty does not cover "physical damage". The LCD screen is the part being serviced. There were clouds forming and horizontal lines all over the screen and if you held the screen just right you could see what was going on. This is why I think there is a connection problem and not liquid damage at all. They said they would send me pictures, when, after they dumped water on it to prove to me what they are saying is true? I will not buy Sony again, for any reason. I love my Vaio, love it. It is cosmopolitan pink and works excellent, but a product is really only as good as what the company will do to keep its customers. If they will not stand behind their product, why should I? I have to pay 499.99 to have a laptop serviced that cost 899.99 to purchase brand new. I have five months left on my d*n warranty. I am not wanting anything but to keep you folks from buying something and assuming you will be treated any differently than I am. Just beware of counting on a warranty for anything, especially if Sony promised it to you. They will not even pay for the shipping to get it back to me, after the tech on the phone told me not to worry about a thing and that shipping and handling was covered in my warranty. I have to send the d*n thing all the way to CA (I am in IN) and to be lied to right off the bat just kills me. Good Luck future and existing Sony customers.

Company: Sony Corporation
Country: USA
State: California
City: San Diego
Site: esupport.sony.com

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