Total Protect Home Warranty
Plumber Demanded $60 Check, Blamed Water Heater for Leak

I have faithfully paid monthly fees for 5 years for Home Warranty

In September I called for a plumbing leak, the (unknown company-not even in our phone book) representative that came out... 2 days after reporting. Walked in, provided me with a copy of my request. Before he would proceed to go to the garage to check the leak he stated I need a check for $60.00 first. When he went to the garage, he looked at the hot water heater. Stated, I can not work on this & it is not earthquake proof - out of code. Until you bring it up to code, no one can touch it. How was I to know - wasn't required on last replacement. I told him to get out of my house. Went out in the garage got a ladder and looked at the tank... Well it was not the hot water heater - but a drain line from the humidifier that was leaking. Cost me $6.93 to fix it and I am not a handy person when it comes to fixing problems.

I called back to file a complaint... Did not get any satisfactory answer, other than we did dispatch a plumber to your house.

Today my hot water heater is definitely leaking and I have been on the phone so far for 55 mins waiting for someone to answer... Obviously our monthly installments do not cover repairs or staffing.

Does anyone in state or federal government over see this type of abuse?

Company: Total Protect Home Warranty
Country: USA
State: Florida
Site: totalprotect.com

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