Choice Home Warranty
Water heate

Even though I just received a renewal notice from Choice Home Warranty, I will absolutely not renew. Sometime ago my hot water heater began leaking and showed serious signs of wear (mainly due to age of the water heater). CHW sent a technician to my home and determined that the water heater leak was a result of internal malfunctioning of the internal operating parts. This fact was further solidified when I found out that the internal thermostat was also malfunctioning. JOHN a senior representative of CHW concluded, based on his (JOHN"s opinion) and ignoring the findings of the technician, that the water heater was leaking due to causes "not covered in the TOTAL PLAN COVERAGE which I had purchased (at an extra premium). I was forced to purchase a new water heater without the help or service from CHW. The local technician who was sent by CHW remarked that the water heater should have been covered under warranty without question. I would warn anyone from seeking a contract with this company.

Company: Choice Home Warranty
Country: USA
State: New Jersey
City: Edison

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