UPS
Insured artwork arrived damaged and claim denied as inadequately packed

When I shipped an artwork from Paris to New York last November, via UPS, I chose to insure the mixed-media collage for damage in transit. The expeditor, who is a professional packer and shipper, offered a UPS plan. The collage was packed, with protective cushion, in a custom-made, heavy-duty, wooden crate. The crate was labeled fragile.
To my surprise, the art work arrived damaged despite the massive crate. I thought that UPS would take responsibility for the damage, especially as the piece was insured. The UPS call center said that, in order to be reimbursed, I should send photos of the packaging and the damage. The shipper in France put in the claim and repeatedly asked for reimbursement on my behalf. To date, UPS has rejected the claim stating that the packaging was inadequate. The unfortunate truth of the matter is that UPS will find any excuse, no matter how outrageous, to deny a claim.

Company: UPS
Country: USA
Site: ups.com

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