Horizon Cleaning Services (Tampa bay area)
AB&T Cleaning and Restoration Services Deception is their middle name: Steam Clean?

Don't be deceived by their ads for 6.95 a room. Their "Basic Steam" method is a joke. Their machine has no capability to generate steam like a truck mounted unit. All it does is throw water down and with a prayer or two pick it back up.

When I called to set appointment I specifically asked the receptionist if they used a truck mounted cleaner because I didn't want something like the machine you can pick up at any supermarket. Truck mounted machines are better able to extract most of the water that is put down. She said "They use professional cleaning machines in the truck", leading me to believe it was a truck mounted unit.

When the guy showed up, immediately the scam started. He does the song and dance routine about how their exclusive deep scrubbing method enables him to extract more dirt. Their "deep cleaning" is a joke. It's a plastic rake that he quickly brushes over to get the carpet knap up. The machine still doesn't have enough suction to pull the dirt AND the water up.

Eventually I spoke with the manager who identified himself as "Scott". Scott was one of those quick talking sales managers who always has an answer but it's never the answer that applies to my question.

My main concern is extraction of water this machine puts down. He claimed his machine can pull the water up. The machine layed down so much water, it puddled on the kitchen floor where it ran out of the carpet in the hallway. I had him call Scott again and I voiced my disgust with his machine. The floor guy went back over the hall carpet and sucked some of the other water off the carpet and the floor. Scott said the carpets would be dry within 4-6 hours. If it wasn't acceptable he'd send someone out tomorrow to fix it. How is he going to fix it? With carpet dryers? Eventually it might dry, but will it foster mold growth?

It's now almost 4 hours after he started. I went into the very first room he started in and the carpets are still soaked. I went into the garage and grabbed my wet-vac and started to vacuum up the newly cleaned area. After doing almost half of the room, I had to throw out almost a gallon and a half of water from the wet-vac. That is 3 gallons of water left on the floor! He never moved or cleaned under the two small love seats or two small tables that had wheels on them and would have been very easy to move.

The caveat is with their work order contract the technician makes you sign the right hand side first saying the the service was approved and accepted. They knew I wasn't happy right from the start and throughout the service Scott was aware I wasn't happy with it.

Don't use this company unless you enjoy throwing your money away and possibly having your furnishings damaged. Any other company puts protective paper or plastic until legs of furniture. They don't.

Total price was $140.00. Save your money and go with a reputable dealer.

Company: Horizon Cleaning Services (Tampa bay area)
Country: USA
State: Florida
City: Clearwater
Address: 3350 Ulmerton Road
Phone: 8636878874
Site: horizoncarpetcleaning.nsd3.com

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