DTE Energy
Charged for payment plan plus current billing, Big changes in amount charged after getting on payment plan, Inproper payment posting

On several occasions I've contacted DTE Energy about my bills after getting on the budget wise payment plan, My reason for getting on the plan was because I couldn't afford to pay my gas and electric bills. My bills got larger after I got on the budget plan even though I was using the same amount of gas/electric that I was using before I got on this plan. My light bill as one example went from $25.00 per month to $142 per month. I'm being charged my current billing period and current plan payment amount example current billing amount $299.56 and my payment plan amount $201.00 to come up with a total owed of $500.56 the only thing that I would owe if not on the plan, would be the $299.56 but they have me owing both amounts due for the month. This is something that they do every month so it causes my bill to be larger than what it should be monthly. When I call no one can give me a answer to my questions how come I'm being charged for the payment plan as well as current charges? Also my bills reflect double distribution and power supply energy charges. My bills never seem to go down no matter how much I send to them. Also for over two years I was paying a gas bill for two residences and on one of the homes I had a very high credit which I was told that I shouldn't have been sending a payment but I wanted to make sure that when winter came back around my bills would be paid through the credits I had incurred. Since it didn't happen the way it should have I decided to take my name off one of my houses and my brother put it into his name. I was sent a final bill two months later saying I had a credit, but I started getting calls saying I owed money that the final statement said was paid through my credits. Again I called to ask what happened and again I didn't get a straight answer. I was told the credit was taken out and put on my current account. This account was closed on 01-11-10 and I didn't know about this transaction until 3-20-10 when I got a call saying I owed them the money and it had to be paid now or else. To this day I still haven't received a letter stating what happened. I have a serious illness that I'm told by my doctor not to get upset because that has bad repercussions on my health. This is upsetting me to no ends being called and threatened about paying the money or getting my service shut-off. I also have Raynauld's syndrome and I can't get cold. I need some help with this problem My job of owning a daycare service isn't doing well because of people losing their jobs so it's hard for me to come up with the amount of money they are getting from me. My medical bills are very high because of no insurance so they need to get my bills right.

Company: DTE Energy
Country: USA
State: Michigan
City: Detroit
Address: 2000 2nd Ave
Phone: 18004774747
Site: my.dteenergy.com

  <     >