Con Edison
Billing Errors

About 6 months ago we received a bill stating that we had been overcharged and they kept sending monthly bills stating that we had a credit. We even had a bill sent that said it was the adjusted bill and had a credit over $1000. Oo. A few months later we had a bill sent that said we owed over $2000.00. We called and it was almost impossible to talk to someone but they finally said it was a mistake and we needed to pay it. We took it to the board and after awhile they said we needed to pay it even though the bills cleary state month after month that we had a large credit. They even took $1400.00 out of my account because I was on a level payment plan and they had access to my account. I finally had to pay the whole amount because they were going to shut off my power. I contacted the Better Business Bureau but they cannot get in contact with anyone. Is there anything else to do? They have power to do whatever they want and they are rude and incompetant when you speak to them.

Company: Con Edison
Country: USA
State: New York
City: New Rochelle

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