Godiva Chocolatier
Servies and order problems

Our organization locations an order with Godiva each year round the holidays. I named directly into spot an order at the start of the week (December. 7-11) for 95 containers of sweets to become delivered with a of our referring physicians. After simply because you can just obtain an excel spreadsheet to add the handle where your cargo must be delivered out-but might just add from Microsoft Outlook, I named directly into observe what will be the greatest process to deal with this purchase in a timely manner. I had been aimed to complete the excel spreadsheet and email it towards the subsequent email address: Godiva_CorporateSales@godivachoc.com.in this excel spreadsheet I mentioned that I required the cargo to become launched on Friday and appear someday the next week before Christmas. The very first return email I obtained had 14 individuals left from my initial purchase and also the titles were delivered to me backwards. (i.E. Howard and Team Dr. Sal) I delivered a return email and advised the contact this was an issue that must be fixed. I noticed back from the woman called Sally and informed her about my scenario. At the moment, she stated that she'd solve the issue and might send me the brand new purchase. I obtained the brand new type by fax and there is 1 physician left down and 1 physician which was included twice. I named her back and advised her of the brand new issue. She never mentioned in my experience the sum total price to ensure that I really could sign-off and deliver back the creditcardnumber to facilitate the purchase. On the road house, a girl called Christine named me and he or she advised me in an exceedingly rude method that my purchase wouldn't be delivered out within the specific period that I required. I had been surprised to listen to these details, being that there have been a lot of issues in obtaining the proper purchase submitted on Godiva’s aspect inside the week. I told her that anything might of been managed promptly easily wasn't needing to deliver back criticism emails seeking the purchase to become submitted properly. She extended together with her argumentative shades till I requested on her manager’s quantity. I had been totally surprised on her conduct.inside an hour I obtained a return phone from her chef and he or she aswell warranted the problem. She advised me, “that it had been not Godiva’s problem, that I had been aimed towards the incorrect division in my preliminary call.” She also advised me, “that it had been not Godiva’s fault the program didn’t add the purchase from my excel spreadsheet correctly.” personally I think these issues were on Godiva’s aspect. She ultimately told me that she'd make certain my purchase might deliver in a regular manner but personally I think the whole procedure for corporate purchases have to be appeared and managed in a far more processional way. Following this situation, I'll not be putting requests with Godiva as time goes on and certainly will advise others of my situation.

Company: Godiva Chocolatier
Country: USA
State: New York
City: New York
Site: godiva.com

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