Direct TV
Early Termination Fee Charged Though Contract Had Already Ended

I've had Direct TV services in my home since 2006. There have not been any problems and I've finished the original terms of my contract. In 2007 and early I called to evaluate my account for cost saving measures, possibly even reducing the programming package I currently have. I was told that I had completed the terms of my contract and the package I have was not available to new customers; that I basically had a really good deal for the cost / channel line up I have been using. I left the package the same. Fast forward to 10. I called and ordered another receiver to my current plan (for a total of four receivers). No one said anything about this order renewing my contract / service terms. No problems, except for when the wind blows hard or it rains. I've tried to bundle with AT&T / Direct TV b/c they keep mailing me fliers on cost savings. They were able to knock $5 off my bill... Ok, it's a cost savings but come on! 11 U-Verse is finally available in my area!!! What a welcome change! One bill, lower cost, better service - both technical and customer service. Now Direct TV is telling me they are going to charge my debit card $220 for an early termination fee! WHAT?!?!? I haven't renewed or reinstated my contract. This makes no sense! I loved being without a contract and having the freedom of choice. Also, good luck trying to get anyone to give you an honest answer or show you where you sign a contract.

I would never go back to Direct TV or recommend them to anyone based on poor customer service.

Company: Direct TV
Country: USA
Site: directv.com

  <     >