FedEx - Federal Express
Eight boxes delivered to wrong apartment, insurance claim denied

I shipped 8 boxes of personal possessions from Virginia to California for a temporary assignment. These boxes held my personal items, including clothes, shoes, coats, books, a TV, a computer, a DVD player, DVDs, and many other miscellaneous items.

I did this because it seemed safe, and I included a signature requirement. Well, I was very wrong. The Kinko's office wrote the wrong apartment number on the address label. Since customers do not get a receipt with the shipping address typed by the employee, we do not get to see the error. My paperwork was correct. This is a major flaw in the FedEx process.

My items were all shipped to the wrong address. The woman at the wrong address signed for the items. When the items did not show up at my address, I went online to find they had been delivered. After calling dozens of times over a period of two weeks, I found that FedEx basically has a process that ensures they are not accountable. I informed them:

1) The delivery address was wrong.

2) The person who signed was not the recipient (blatant fraud), and they needed to recover my items.

Guess what. They made no attempt to recover the items or set up an investigation as to what went wrong. Basically, for two weeks they stonewalled me, telling me everything was fine and the boxes were delivered to the correct address. How insulting and insensitive to a person who lost many personal items worth thousands of dollars.

Then when I filed a claim, guess what. They denied any wrongdoing and did not pay the insurance. I have lost all faith in FedEx. They treat customers with contempt. I feel like I live in a third world country where our rights are zero and we should not expect anyone to do what is right. They tried to bury the problem and ignored all of my information. This company also makes it impossible to track information. They do not use email or faxes when dealing with customer service. The only recourse is to use snail mail. In these situations, telephone calls are worthless, with no records.

I have been scammed, and I suspect FedEx employees may be implicated. They thought it was Christmas when my TV and computer were in their original boxes.

This is now a police report in Chula Vista. I know detectives have little time for these cases, and I suspect justice will not likely be served. A great injustice.

My intent is to take FedEx to small claims court. I have all the paperwork, and I keep all records. The moral of this story: do not expect FedEx to help when things go wrong. These people are trained to basically block you, and their system does not track these issues with any visibility for the customer. They refused to allow me to even talk with the delivery station. They just want you to go away and pretend all is well.

I am devastated and really angry with them. A great injustice has been done.

Company: FedEx - Federal Express
Country: USA
State: Tennessee
City: Memphis
Address: 3875 Airways, Module H3
Site: fedex.com

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