The UPS Store
Antique Lamp Arrived Demolished Despite Insurance and Packing Fee

I sent an antique lamp through the UPS Store. The lamp was in a box, wrapped in newspaper to get it out of the place of purchase. They assumed it was packaged for travel across the country. They took great care in packaging the lampshade but did nothing about the irreplaceable ceramic lamp. I moved across the country by myself and was run off the road in Oklahoma, yet everything arrived intact. I paid for the service of sending this graduation gift to my sister, and they botched it.

The owners told me to insure the lamp for one hundred and the lampshade for another one hundred. My naivete got the best of me. Foolishly, I assumed they would reinforce the lamp. A stained lampshade arrived intact, but the lamp is demolished. When I filed a claim, I was told to fax the original receipt. I did that the same day and nothing happened.

Four weeks later I called, and they said they were waiting for the information. They did not call me to follow up and probably hoped I would forget about it. I received the one hundred dollar check for the claim, but paying $68.24 for the privilege of breaking a lamp, along with one hundred eighty for the lamp, is not good business.

The owners blamed the people who packaged it, but I paid for packing materials in one box. Why didn't they package the fragile piece? This is the thanks I get for trusting anyone. Next time I'll send gift certificates, but never through the UPS Store.

Company: The UPS Store
Country: USA
State: Arizona
City: Phoenix
Address: 1928 E Highland Avenue Suite F-104
Phone: 6022791256

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