UPS Freight
UPS Poor customer service and second delivery attempt rip-off

Had a horrendous experience with UPS Freight. The regular residential service seems very good. They are helpful and try accommodate in every way. Spoke to their freight service and was seriously taken back.

They were not rude, just kept me going in circles and not listening to any of my complaints. Ended talking to a supervisor without any resolution.

Now I know that UPS Freight assumes that You WILL be at the delivery location from 6AM to 6PM, and has no intention of trying to contact anyone when they actually want to make the delivery. Additionally, get ready to be charged $69 for them to re-deliver if you manage to miss the first delivery.

Do you say you did not authorize the charge? Well... It was in the small print when you sign for the shipment - You are welcome.

Now FedEx looks much better, and DHL too. Unfortunately, DHL is out of business for domestic. So FedEx is the only game.

Too bad - my opinion of UPS was pretty high before this episode.

Company: UPS Freight
Country: USA
State: Virginia
City: Richmond
Site: upsfreight.com

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