A-Trans Moving And Storage, Operating As Compac Moving And Storage
Trying to charge almost double for move and lied to me about when furniture will be delivered Bismarck, North Dakota

Entered into contract with Compac for my move from Auburn, MA to Bismarck, ND. Spoke with Guy and seemed genuinely interested in helping. Gave $200 deposit on July 6 and set delivery date for July 31. Had to call week before to move up date and was told no problem. When I was called the day before to let me know the time, I was told between 1 and 2 pm. They were almost 5 hours late arriving.
Toward the end of the packers putting everything on the truck one of them comes up to me and tells me that I have more weight than was estimated. I told him it was impossible because I did not take half of the items that I originally planned so there was no way.
The following Monday Val called me and told me that my weight was over 4000 lbs and it was going to cost me almost double what was originally estimated. I told him that was impossible but he insisted. I told him I can't pay that so then he said he would only charge me for 3000 lbs and packing materials. I asked when my furniture would be delivered to ND. I told him I will have a final destination on that Friday. Val told me that as long as the furniture was going to the same city he would put the furniture on the truck that day and I could call on Friday with the address.
I called Friday with the address and was told that my furniture was still in the warehouse. When I questioned this and said I was told by Val that my furniture was going to be sent out on Monday, Val became very verbally abusive to me and using foul language basivcally said that he said no such thing even though I have every conversation documented. Guy said that no one at the company would say such a thing because they do not send out furniture without a final destination on file. I asked when my furniture would be delivered and was told that it would be put on a truck that day and I was to call on Monday for a ETA in Bismarck.
I called on Monday and was told again that my furniture was still in the warehouse and would not be put on a truck unitl Tuesday. I asked why and was told because they were waiting for another load to come to ND. Val's exact words were, "No one wants to go to North Dakota so we can't just make a special trip for you." I asked why they took the job if they didn't want to make the trip to ND and he said they needed the business. Val told me to call back on Tuesday for the ETA to ND.
I called on Tuesday morning and was told that my truck left Monday night and would be in North Dakota by Friday or Saturday and I was to call back in two then three than four hours for a final time. I called back in six hours just to make sure they would have a time and was told that they did not have a time but the truck will be in Bismarck ND by the weekend. I was told that someone would call later in the week with a day and time but most likely Saturday.
No one has called me with any kind of information. I have been calling them up to three times a day and have been leaving messages for someone to call me. Nothing. Today is Friday and according to them my furniture should be here tomorrow Saturday, August 15. I have emailed them and asked for information but nothing yet. So far it has been 17 days when I was told it would only take 7 days and they are charging me over $500 more. It has cost me more than that to put a roof over my son's head and to feed him because all of my household goods are acked. Also all of my work clothes and my son's school things. I have had to pay to replace necessary items so we could at least live. I actually have no intention of paying the additional money mainly because I don't have it because I have had to survive while these people have my stuff.

Company: A-Trans Moving And Storage, Operating As Compac Moving And Storage
Country: USA
Phone: 8888830040
Site: compacmoving.com

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