Macy's Department Store
False information about when my bill was due

I opened an account with Macy's in December. I made a call and asked when my payments were due, they told me no later than the 21st of each month. I went to the check/free website with Macys and paid on my account before the 21st of each month. I always paid more than the balance due to establish good credit.in May I paid my bill right on the 21st, well then I get my statement on line on the 28 saying that I was pass due on my account, and charged me a late fee of 29.00 dollars and lowered my limit to barley nothing. I called one of the call centers and noone could help me. I spoke to 4 different people and was on the phone for at least 45 minutes to accomplish nothing. They kept telling me that I paid late therefore I have to wait 6 months before they can give me back my credit limit. This is not my fault for someone giving me false information. They never told me the checks took 3 days to clear, I thought they were electronically ran through. They have at least 4 call centers and you never know who you are speaking too, they all pass the buck and noone helps you. I just feel like not paying them at all, regardless of what happens. They are rude and don't care about their customers, they are there to rip you off.

Company: Macy's Department Store
Country: USA
State: New York
City: New York
Address: PO BOX 689195

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