Macy's Department Store
Paid my account but they said $5.00 past due and have added lated fees up to $186.24

I paid my account in full. Then Macy's said I was $5.00 past due and I filed and declared by phone a dispute because what I owed I paid in full. Macy's charged me a $37.00 late fee for the $5.00 past due and I disputed that as the account was paid in full. I talked to them in person and they refused to refund the $37.00

Since then I have faxed them 3 times with documentation that my account was paid in full before the $5.00 late amount was declared by them. I paid my account in full and currently, 3/16, Macy's has me owing $186 the late fee for $5.00 late is charged at $37.00/month because they say I was late for $5.00 on my account.

Macy's denies that I have disputed these outrageous late fee charges. I talked to them by telephone, faxed 3 times with all documentation including the check that paid my account for merchandise in full. I am 70 years old and have only my social security income but Macy's will not stop adding on a late fee month after month of $37.00/month for what they claim was $5.00 late. I do not know what to do. Macy's will keep adding on $37.00/month not for merchandise but what they say was $5.00 late on the account and it has been paid in full. How does a 70 year old woman win against a corporation like Macy's???

Company: Macy's Department Store
Country: USA
Address: P.O. Box 689195
Phone: 18665932543
Site: macys.com

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