Comcast Cable
False advertising about the digital TV transition and converter boxes

When I was doing my digital television changeover, I bought several DTVs and hooked it up to Comcast Cable TV. The cable company claimed in television advertisements, on the news programs, posted on their web site, print advertisements, and billboard advertisements that if I was a Comcast Cable customer, I should not worry about the DTV transition and that I do not need to do a thing.

On April 24, I got a notice that said that I would have to have a converter box if I were to receive cable. Since it was tough hooking it up, I waited until May 12 to start hooking up my converter box. When I needed more boxes, the activation tech told me that I could have up to 3 converter boxes for free. The business rep said that I could only have two free digital converter boxes (I think that it should be free for all TVs and PVRs in your household). The extra boxes would have added $1.99 to my cable bill in which I am paying way higher than the rest of the city for the amount of entertainment I am receiving. These extra boxes I denied the request for.

When it comes to the converter boxes, Comcast said that all I had to do was to scan my DTV monitors instead of getting the digital converter boxes. This is not true. I still ended up with the exact same problems as the regular TVs.

I believe Comcast lied in their advertisements in order to get customers by using the scare tactic of the DTV transition. Customers think it is safe and they are covered for the DTV transition buying basic or extended cable where in reality they are required to get a set top box for the DTV transition anyway.

Company: Comcast Cable
Country: USA
State: Pennsylvania
City: Philadelphia
Address: One Comcast Center
Phone: 2152861700

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