Charter Communications
Charged for bogus OnDemand

On the evening of May 1st, I once again made an attempt to pay for my cable/internet bundle. I had not recieved a bill for 2 months prior to this. Somehow, my password and account name had been changed without my knowledge. I find out that I have incurred $500.15 in OnDemand viewing! I immediately needed to speak to the customer service supervisor about this as this was bogus. He was extremely rude to me and basically told me to shut up as I tried to explain the situation and talked over me as I was explaining my situation. He was not interested in anything I had to say in my defense and had made his mind up without a formal investigation on his company's part to look into these bogus charges. He was vague on the dates and did not give me times of day, of course. When I requested that those be itemized on my bill, I was blown off and told to shut up. At any rate, being a good customer I did pay my bill of $90.54 of which I owed for the cable/internet service. I told him I would not be paying the $500.14 in bogus charges and hoped that his company would 'look into this'. I was given a form ID account management #M8530573 and told to call 18006341008 to follow up the following monday morning first thing. When I did call, I was told to give them a couple of days for them to work on the situation. Now I am being threatened to have my services shut off for past due payment on the $500.14!

Company: Charter Communications
Country: USA
State: California
City: Irwindale
Address: 4781 Irwindale Ave
Phone: 8779591479

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