Comcast
Makes unauthorized charges and will not credit

I've repeatedly tried to resolve this with Comcast, but I get a runaround.

Since February, I've found 4 charges for Pay Per View programs on my bill. When this first happened, I called to report these. I was told that they could not credit and I'd have to go to my local facility. I was told to put a PIN and parental controls on my account so that PPV could not be accessed. I did that, however there have been 3 more charges.

When I contacted my local facility, I was told that they did not handle credits and I'd have to contact their home office. Another phone call and 3 chat sessions, I'm no closer to a resolution.

Also, when they installed my wireless internet, they installed the wrong equipment and it continuously would lose the connection. I finally got them to come out and put in the correct equipment, however they charged me $72 in installation fees... For their mistake! They will not credit this either.

So far they're expecting me to pay $131.57 in unauthorized charges, THEN go back to fighting for a credit, however I doubt that will ever happen as nobody there knows anything and nobody is helpful at all.

Donna
Carpentersville, Illinois
U.S.A.

Company: Comcast
Country: USA
State: Illinois
City: McHenry
Address: 2508 W. Route 120
Phone: 8002662278

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