Direct TV
Promised $34.99 Package but Billed $65.99 for Missing Rebates

I signed up for Direct TV through the Partner firm of ACN. The package I was offered was $34.99 a month. I got a bill telling me no payment was due, and I was okay with it because it was automatically being deducted from my account. So needless to say, I did not read any other part of the bill. I got the next bill and noticed that I was being charged $65.99 a month. I was shocked. I called and asked why, and I was told that I did not send in any rebates. I said, "What rebates?" I wasn't informed of any rebates. I was told it was on my first bill and it was my responsibility to look at it.

I asked for a supervisor and got another person, who I am reasonably sure wasn't a supervisor, but who basically told me the same thing.

I told them that if I had been informed of the "rebate" procedure, I would have looked at my "non-bill" more closely (remember, it said "No payment due"), and I would have followed the procedure for submitting the rebates.

I think this is a poor way to do business. I am reporting Direct TV to the Texas BBB and the Texas Attorney General's office. I believe a company that is doing business without fully disclosing the terms and agreements of the contract is in violation of that contract. I cannot afford to pay the termination fees, but as soon as my contract is up, I will be terminating them, and I will tell all my friends not to renew or start a contract with Direct TV.

Company: Direct TV
Country: USA
State: Arizona
City: Phoenix
Address: PO Box 78626
Phone: 8005315000

  <     >