Direct TV
Billed $69 After Rebates Were Never Submitted

After starting my new account with direct, I was upset when my online bill came in at $89. It was agreed upon that it would be $37 for the first year. So I called in and I was supposed to send in a rebate, this I wasn't aware of so the lady apologized and said that she would handle the rebates for me plus give me an extra $10. I then received a bill for $69 one week later in the mail box. I called in once more and even talked to the supervisor who said the rebates were never put in and that I am fully liable for the $69, as if to threaten me. It may not be a lot of money but why should I have to pay for their mistake??? This is outrageous. Definitely not recommending Direct TV to anyone.

Company: Direct TV
Country: USA

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