Directtv
Auto-Pay Charge Billed for 11 Months After Installer No-Shows

I called the Directtv 800 number to get installation. The installer failed to show up 2 times, and I cancelled. I had to set up auto pay from my Bank & Wells Fargo.

When I saw the charge, I called Directv. They told me they had no record of the charge. I informed them and sent a copy of the charge with their phone number on it.

I called Wells Fargo, and they reversed the charge. A few months later I looked at my statement. Wells Fargo had reversed it and gave the ORIGINAL charge, but added the months since the reverse to me.

I called and sent proof to Directv. I called to follow up and they claimed to have no record of it. After 4 iterations of this, a Directtv rep finally agreed the charge was wrong. But by this time the charge was $100. Xx per month for 11 months. The Directtv rep informed me they could only return 1/2 of it since I had not reported it & see above, they were lying.

Company: Directtv
Country: USA
State: Texas
City: Brownsville

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