Verizon
Fios Cable Runs Past Property for Two Years but Connection Still Unavailable

Two years ago, Fios cables were installed in our neighborhood, directly across our property. We know this because the installation people were in the small store down the street from us and confirmed it. Since then, we have been contacting Verizon Customer Care and have been told that it is "still unavailable". The people who run the store and other neighbors were able to ask the Verizon installers to connect them. They have had Fios service for awhile. Starting more than six months ago, I called REPEATEDLY, to be told that engineering needed to take a look at it, that it had been pushed up to an "expedited level", that it should only take a few business days to figure out. Every time I call, I get forwarded around from department to department, which is an additional frustration. We have received no response. We are less than a quarter mile from the neighbors with Fios and the line is less than twenty-five feet from my house. What can be so difficult? Why do numerous customer care people offer to follow up, and never do? We would appreciate a prompt resolution of this.

Company: Verizon
Country: USA
Site: verizon.com

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