Verizon fios
Fios Installation Cancelled Without Notice, Lost Morning of Work

Just decided to make a leap of faith and switch to Fios from Comcast. The installation was supposed to happen today, 6/4, between 9 am and noon. I confirmed this two times with Verizon. At 11:30 am this morning, I called customer service; having been a long term Comcast customer, I felt this was a good idea. Well, a glitch had occurred and nothing was going to happen today. Verizon apparently felt it was unnecessary to let me know. So, I lost a morning of work, I received snarky comments from my boss and just got a call from Verizon wanting me to take even more time off from work to sit around waiting for them to come or not come. When I told them that they would have to come during an evening, the person said they don't work nights and yet another person would call me.
This is the sad story of my introduction to Verizon Fios. It hasn't even been installed and I'm getting crap service.

Company: Verizon fios
Country: USA

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