AT&T
Salesperson promised 7 cent rate but calls carried 35 cent charge

One AT&T sales person called and offered 7c/min rate with no fee and hundred or two hundred almost free minutes so that I can save long distance phone bill. I agreed to switch long distance company to AT&T.

Later, a letter from AT&T showed there is a 35c charge for each call and no extra minutes. I called to AT&T and asked the difference but they ignored my call. I asked to stop AT&T services and asked to reimburse $5 carrier change fee. The fee reimbursement also had been promised when I ordered and the reimbursement form was in the letter. But they denied to give me $5 because I cancelled the phone service.

Because of cheating salesperson and irresponsible AT&T company, I spent time and money.

Company: AT&T
Country: USA
State: New York
City: Ithaca
Site: att.com

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