Macy's - Steven Skinner
Unwanted $9.42 Credit Protection Charge Not Removed After Promise

I applied for a Macy's credit card and when I got the first bill there was a 9.42 charge for something I did not purchase. On December 4th when I called Macy's I was told I would have had to check a box on the application to not get the credit protection and the 9.42 charge. They also said they could not take it off I would have to call 877-268-7857 and ask them to remove it. I told Macy's to close the account. I then called this number right after Macy's and I spoke with a rep who agreed to remove the charge.

I just got my new bill from Macy's and there is not a credit for the 9.42. I called macy's again and the guy said I would have to call 877-268-7857 again, but they are only open Monday-Friday. I told him to note the account that I was not going to call the 877 number again and if that 9.42 ended up on my credit report I would be going to the Attorney general with it.

This is a true ripoff!!!

Betty *
Greenwood, Missouri
U.S.A.

Company: Macy's - Steven Skinner
Country: USA
State: Missouri
City: Maryville
Address: 115 E 4th Northside Mall #8
Phone: 6605826633

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