Macy's
Macy's Ruined My Credit Rating!

My husband and I have had almost 30 years of impeccable credit... Until Macy's chose to report me to a credit reporting agency. Apparently, I had a $6.97 charge on my account. Macy's chose to stop sending me paper statements in lieu of online statements without informing me of this change... And to a Gmail account I rarely check (I honestly probably wouldn't have opened it anyway since I get junk mail from Macy's on a daily basis). Over a three month period Macy's kept adding late fees to this account until it totaled $61.00, at which time I was reported to Equifax. At no time during this three month period did I receive snail mail informing me of an outstanding balance. Please remember that Macys has billed me through the U.S. Mail for over 20 years - never online. I always, always pay my bills on time - and usually pay all credit card balances in full - so it's not as if I have a history of even slightly blemished credit. I cannot begin to express how livid I am over this situation. When I spoke to the customer service rep tonight, he informed me that Macy's has the right to change their method of billing from snail mail to email without informing me. How can this possibly be legal??? I have now closed my Macy's account and will not be shopping at Macy's in the future. Macy's can also be assured that I will definitely be contacting the Attorney General and the BBB over this!!!

Company: Macy's
Country: USA

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