Macy's Department Store
Unwanted Monthly Credit Protection Charges Continue After Repeated Cancellation Requests

After 5 months of calling to cancel a so called credit protection feature that charges me $4 to $5 a month (that i did not ask to have on my account), i still am being charged for it.

I opened a Macy's account in November of in January I noticed that I was receiving bills with little $4 and $5 charges every month. When I called Macy's and inquired, they claimed the charges aren't theirs. But it's on my Macy's bill. (So&you are charging my card with some merchandise or service that doesn't belong to you-without my consent?)

They gave me Credit Pro's phone number-which happens to be a part of Macy's-they said. Just a different department. I called them, and asked them to remove this service and the charges off of my bill. They said they would, but claimed that I ordered the service when I signed up with Macy's. (If that was so, why am I billed 2 months after my supposed sign up?)

They didn't remove the charges. I called in January, Feb, March, April, May&and in June-you guessed it, ANOTHER $4 FOR THE SERVICE. I emailed Macy's, I called Macy's, I even wrote Macy's, and their so called Credit Pro, and I got little or no response, smart aleck and rude people on the phone from Credit Pro- BOTTOM LINE IS THEY DO NOT WANT TO STOP CHARGING MY CARD.

This is a complete rip off. Beware of signing up for macy's credit cards while out shopping. They will have you sign a slip of paper, entice you with some discount for applying, and the next thing you know you have some 3rd party vendor charges on your account-and they do not-repeat-they do not want to remove the charges. These credit protection people make a living off of ripping you off!!!

Company: Macy's Department Store
Country: USA
State: Ohio
City: Columbus
Address: Po Box 183083
Phone: 8772687857

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