T-mobile
Rebate Cards Denied Despite Purchase From Company Store

3 months ago, I bought new phones from T-Mobile along with renewing my contract for 2 years. The store representative along with the store product displays indicated that I was entitled for mail in rebate cards if I buy the phones in full price as displayed. I did that and the store employee gave me a form plus a sheet showing what I purchased and how much I paid for them. I filled the sheet completely and correctly, I attached to it the SKU number as well as the sheet prepared by the T-mobile employee.

A month later, I got a letter saying that the sheet prepared and given to me by T-mobile does not match the product SKU provided. I also was give a telephone number to call. I called the number many times during the indicated business hours, but nobody answer the phone. Then, I called the regular customer service number appearing on my regular monthly bill and I told the representative about the case and about nobody is answering the phone at the rebate center. She put me on hold for about 5 minutes and then she said I fixed your case, and they will send you your $80 rebate debit card. I said Thank you.

Today, on 1/24/09, I received another letter from their rebate center in El Paso, TX saying they refused to send me my rebate cards on the ground that I bought them from unqualified selling point. This is ridiculous. I bought them from their company store on Beechmont Ave in Cincinnati, Ohio. I have not seen more dishonest and crooked people and company in my life before. These peoples are crooks, unfriendly, committing daily fraud and somebody should put an end them.

Company: T-mobile
Country: USA
State: Ohio
City: Cincinnati
Address: P O Box 317197 El Paso Texas 88531
Phone: 8773118853

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