FedEx Ground
Christmas Package Still Not Delivered Jan. 2 After Kent Arrival

I have never had such a bad experience with a delivery company! I do not know where to start. I had a package that was supposed to be delivered to me before Christmas as a present. I prepared everything to avoid all possible delays. The package was originally supposed to be shipped to my business address on Dec. 16th. Anticipating the weather delay, I had it rerouted to my home address instead. I was right because it snowed.

I called 1-800-Go-FedEx to do this, and they refused. They told me the shipper has to be the one to change the address, so I called Swatch.com to help me reroute the package. To double verify, I called FedEx back to make sure they had the change in their system, and the representative said they did.

Of course there was a bad weather delay in the Seattle area, so the package got delayed. I accepted that. However, it was the aftermath that caused the real trouble. On their website, it showed that the package arrived in Kent on Dec. 28th. I waited on the 29th through the 31st for the delivery. The representative told me that they are backed up from the bad weather, so it will take a while.

Today (01/02) I looked back on their website, and it said they attempted to deliver to my house, but I was not home. Okay, two things wrong: 1) I was home all day, and 2) apparently the shipment center in Kent did not bother to make the change on the address. To make matters worse, they refused to pick up the phone to respond to other FedEx reps who tried to help me with this.

What surprises me is that I got packages delivered from other countries, ordered later than this one, that arrived on time despite the snowy weather via UPS, USPS, and DHL. What is sad is that FedEx prides itself on being the fastest and most efficient. That is not true at all!

For anyone who is considering a delivery service, go through the Post Office or UPS. You will have better luck and better service! The people at the Kent office are incompetent and need to get their act together.

Company: FedEx Ground
Country: USA
State: Washington
City: Kent
Address: 6415 S 216th Street
Phone: 8004633339

  <     >