Aarons Sales And Lease
Money order applied to wrong account caused missed TV payment

I have been renting from Aarons for a little over a year now. I first started out with a bedroom suite, then a living room suite, and finally a big screen TV for my fiance. Things were going pretty well at first, then it went downhill. First our couch broke. We called them and they sent someone out. He said he did not see anything wrong and left. The middle of our couch was hanging to the floor, but he could not see it. We sent that back and bought one somewhere else, cheaper.

Next our bed broke. When I looked at it, it turned out it was held together with screws no longer than a quarter of an inch. We called Aarons to fix it. They said they would be out but never showed up or bothered to call to let us know they were not coming. So we put in longer screws, and that worked for a while, but it broke again. After this we called them and told them to pick up the bedroom suite. They scheduled a time about 3 weeks away. It was not my fault it took them so long to get it.

In the meantime we mailed our payment for our TV like usual. I wrote the agreement number on the bottom of the money order because they seem to mess up if you do not. About 2 weeks later we got a call telling us we never paid our monthly TV payment. After a lot of arguing they figured out that the money had been put on the bedroom suite, the same suite we had told them to come get. So we asked them to take the money off the bedroom suite and put it on the TV, where it should have been to begin with. They said it cannot be done. So now I am a month behind on my TV.

I do not have the money to make up a payment which I sent on time to begin with. They do not care about that. I get a call every day telling me I am a month behind, and I explain that I will continue to make my monthly payment but I am not going to pay for their mistake. So now they want their TV back. That is truly good for them, because I have already paid $700 on it and they can just rent it to the next fool. I was told it was new when in all reality it was used, and I am sure they would tell the next person the same and re-rent it for the exact same amount.

Company: Aarons Sales And Lease
Country: USA
State: Pennsylvania
City: York
Address: 400 Loucks Road
Phone: 7177183273

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