Aaron's Rentals
Ordered new bedroom suite but received used, incomplete pieces

About 3 months ago I came into Aaron's in Riverdale and ordered a new bedroom suite. I paid my first payment in advance and left. I called them every week for 2 weeks, and they said it had not come in and would be in within 1 week. After 2 weeks they finally said they had most of the pieces but were still missing the footboard, rails and 1 nightstand. I agreed to settle for a used footboard and rails until mine came in.

When they delivered the headboard they told me was new, it was in fact used. I said whatever and accepted the used pieces under the understanding that I would pay for used, not new. I do not have my contract in front of me, but I believe we signed a contract in February. Now it is May, and I still do not have my new headboard, footboard, rails or nightstand.

Today (5.19.09) I went to make a payment for the used furniture that I have to settle for because they have no answers as to why my new pieces have not come in. I spoke with Jose, and he told me they have discontinued my bedroom suite, when just last month the Aaron's sales paper featured my bedroom suite as the monthly special. I asked him, "What am I supposed to do? Keep an incomplete bedroom suite?" (By the way, they are very nice people and have never been rude to me, but they are not trying to find a solution to a problem they created by taking my money and never checking the availability of the bedroom suite they sold me.)

Jose showed me another bedroom suite that is $50.00 more a month and 6 months longer than what I originally signed on for. So here I am with an incomplete bedroom suite that I have 3 months of payments on, and I cannot afford $50 more and 6 months longer. If I return the bedroom suite, will they refund the 3 months of payments? I will need that money to get something to sleep on somewhere else. I seriously doubt it. I have a serious problem, and the people (again, nice, but not very good problem solvers) are not trying to help resolve something they created.

Someone help me.

Company: Aaron's Rentals
Country: USA
State: Georgia
City: RIVERDALE
Address: 7539 GA HWY 85
Phone: 7709970821

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