Kroger
Sale ad credit and electronic coupons not honored at checkout

First of all in July 08 I reported to customer service on the web site about the ad in the paper and the store the receipt didn't match. The ad plainly said that if you purchased the Herbal Essences shampoo for one price you got additional store credit off your bill. I contacted customer service right after the transaction and was told that it wasn't included in sale even though it was in the ad. I was told that it had to have a big yellow sticker on it to qualify. I still have the sale paper I complained at their website they emailed me back a few days later and said they were forwarding it to someone else and never heard anything else.
Now with the new problem, they encourage you to put coupons on your card on their site (pg esavers) but they don't come off your purchase. This happened to me 10-31-08 I called the store when I realized it but they said I should contact pg esavers, they don't answer emails either. The same thing happened today to my mother and my sister. Why do we spend the time doing this and wasting the ink to print a list of what is on the card when they clearly won't honor it. Kroger used to be my favorite grocery store but now I think I will find another one.

Company: Kroger
Country: USA
State: West Virginia
City: Princeton
Address: Stafford Drive

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