Kroger Gas Stations
Fuel points on cash register receipts don't show up at the gas pump!

Recently, Kroger changed their gas savings program. In the past, you got four fill-ups per month based on last month's purchases. At $150, you got $. 10/gallon on four fill ups which incremented up to $. 50 for higher purchases.

Now you get $. 10 off per gallon per 100 points, up to $1/gallon off on a single fill-up ($1 spent still equals one point). This seems less generous, however I was going to try it. The problem is the points don't all seem to be available when I reach the pump.

Kroger sent me two coupons worth 500 bonus points for June and July. I redeemed both of them in each month and with regular shopping my store receipts read about 700 points.

In June, I never saw the 700 points show up at the gas station. I e-mailed Kroger and they sent me a boiler plate response with a link to the gas program information on their website.

Why not go to customer service in the store? I don't typically save grocery receipts, so I didn't have anything to go on with local customer service. There is no way to see the activity on your account as far as I can tell.

This month (July), I ran our minivan to fumes and had two five gallon cans to capture what I thought would be $. 70/gallon savings based on my last receipt which had over 700 points.

The pump only offered a $. 50 discount. My desire to fill and lug an extra ten gallons of highly flammable liquid and store it in my garage waned, so I just filled the van and left.

I'm done basing purchases at Kroger on this shifty gas program. Anything I happen to get at Kroger or Shell (this seems like a shell game, ironically) will be a bonus. All gift cards (which sometimes is hundreds at a time) will be purchased over at Giant Eagle which I believe has a better program and has never had a malfunction such as this. I also have no incentive to go out of my way to a Kroger gas station four times in a month.

Company: Kroger Gas Stations
Country: USA
State: Ohio
City: Dublin

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