Kroger
Creamer Rang Up Above Sale Price and Manager Denied It

I purchased a 32 oz. Coffemate Pumpkin Spice Creamer in the dairy section because it was on sale for $2.99 a good deal. As I was walking to my car i was reading my receipt and realized it rang up as the full price of $3.61. So i went back in and went to the customer service desk. The manager on duty at 9:31 that day came to the desk and asked if he could help me. He had a price gun in his hand so I assume he was going around the store confirming items were ringing up correctly. I explained that I believed the creamer rang up incorrectly so he asked me where I got it and i told him in the dairy section.

After a while he came back and told me that it was actually $3.61. I was surprised because I was so sure it was on sale. But I left it at that and went home. Well it kept bothering me that he said it was $3.61 because I used to work for Kroger and i know how to read a tag so I went back later on and low and behold, I was right it was on sale for $2.99. I wasn't going back in there to get something for free when I first disputed the price of the creamer. All I wanted was to be charged the correct price of $2.99 and given back the difference between the full price and the sale price. I did take my receipt back and got my money back but that is not the point to this. I am furious that he lied to me. He lied because he thought I was just a dumb consumer who would never know the difference. I will never trust another manager again that works for Kroger especially store #758. I will do my own price checks and take the whole tag to the customer service desk where I know I won't be lied to because the proof is in the tag.

Company: Kroger
Country: USA
Address: 1014 Vine Street Cincinnati OH 45202-1100
Phone: 5137624000
Site: kroger.com

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