Sony
Bad service

My husband recently tried to buy us a new Sony desktop and a pair of hybrid (analog and digital) TV tuners from Sony. It was the worst electronics decision we have ever made. Our new Sony VGC-LT29U would not receive HDTV. Our local cable company rewired our house, twice, tried at least 3 cable cards. I called Sony for 2 months, asking them to please fix my new expensive computer. Every time I switched from a digital to an analog channel, or the opposite, my picture would freeze, and then show me the error message "tuner not found." Sony blamed it on software incompatibility, and after 2 months I sent the whole mess back to Sony. They are now, of coarse, refusing to refund our money. We have a Sony tv that has never been a problem, worked great for 10 years. Our old Sony desktop with XP worked great for 4 years, and then the dvd drive failed. Something has really gone downhill at Sony!

The above is about a new Sony VGC-LT29U running Vista Ultimate

A pair of ATI TV Wonder digital cable tuners model A636 "certified for Windows Vista"

Networked with a Netgear WNR 3500 router compatible according to the Microsoft website.

Company: Sony
Country: USA
State: California
City: Los Angeles
Site: sonystyle.com

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