Lan
Bad service

I am calling to complain about Lan airlines and their amazing lack of customer concern or service.

I was scheduled to fly out of Lima, Peru on August 29, early morning about 6am. I took a taxi to the airport, running a little late and unfortunately the taxi driver got pulled over for speeding, which further delayed my arrival at the airport.

When i finally got to the Lan check in counter i had exactly ONE HOUR before departure, and they told me the flight was closed to people checking in, that i was too late. Of course i complained and got the shift manager to come over wherein she also said i was too late and refused to let me check in, even with 1 hour before flight time, and the fact i told them my taxi driver was pulled over for speeding which delayed me further.

In any case, i had to get another flight, this time with AVIANCA (i recommend Avianca, they are not great, but much better than Lan!)

Upon returning to the U.S. I emailed Lan and the jerk at Lan simply told me the staff at the airport had the RIGHT to refuse my check in because i did not arrive with 2 hours to spare. So what they are saying is that if you are late they will simply screw you.

Do not use LAN, they are terrible. I would suggest Avianca if you are flying to South America.

Company: Lan
Country: USA
Site: lan.com

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