Allegiant Airlines
Missed Flight Because No Agent Staffed the Check-In Counter

My mom and I had a flight from San Diego to Monterey with Allegiant Airlines leaving at 11:20am. We arrived at the airport 1 hour before departure and no one was available at the ticket counter to check-in. Some agents for another airline paged Allegiant and notified them that some passengers were waiting to be checked-in and no one came out. We used the airport intercom to page them and nothing. We stood there, unable to do anything about it and unable to get any answers. Finally, after the flight departed, one very inept agent came out to the counter. We explained that he was at the counter an hour before departure and no one had come out to check us in. He insisted that he was there until 20 minutes prior to departure, which is a big lie. I called customer services to complain, waited for over 30 minutes on the phone and no one ever picked up the phone. The cheap fares are too good to be true! Do not use Allegiant Airlines, it is not worth it!!!

Company: Allegiant Airlines
Country: USA

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