Alaska Airlines
Horrible Service

During a flight home from Calgary, our flight was delayed getting into Seattle. Altought late, we did have enought time to make our connecting flight (if we had any help from the Alaska Airlines staff at Seattle).

Upon landing in Seattle (flight AS 570 from Calgary) late, we were not met at the gate (C-11) to direct us where to go to catch our connecting flight to Sacramento. We dashed to Gate D-3 and arrive 7 minutes before departure (2:30 P.M.) and was told by the gate attendant that she had closed the flight, even thought we were there 7 minutes early with the airplane still at the gate. She then told us that nobody informed her that we were coming and would not open the gate to let us on. We then proceeded to customer service to speak with the station supervison (Belinda) where we were met with a very cavalier attitude and "there wasn't anything she could do". She did say she was unaware of the delayed flight from Calgary and our effort to make our connectiing flight. (I guess no one communicates with the Seattle ground crew, I wonder why). This whole attitude is pervasive in the Alaska Airline operations in Seattle. The management needs to take a hard look to see what is causing this lack of caring toward their customers. I fly often and will think twice before flying Alaska Airlines again.

PS: As an aside, Alaska Airlines has the most uncomfortable seats in the airline business. Their seats seem to be 3 to 4 inches narrower then most other airlines.

Company: Alaska Airlines
Country: USA

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