Aarons Sales And Lease
Faulty Laptop, Double-Pay Demand and Contract Closed Out

My husband and I are average Americans living paycheck to paycheck, not rich by any means. We did what most people do (67% to be exact, after looking into it) and went to a rent-to-own franchise, Aaron's, to get a computer to help with a company we were just starting. We needed to be able to keep in contact online and with paperwork. We could not afford to buy one outright, so we went there hoping to find something we could afford that would not be a piece of junk. My husband came home with it, and I was so excited. I wanted a laptop to be able to bring with me everywhere and do estimates right there.

A week later I started having problems with it. I went through the paperwork to make sure it was new as it stated, and everything showed that it was. The keys were sticking all the time, and then all of a sudden I could not get online. The computer would freeze up. I thought maybe I had done something. Being very computer literate, I put it in safe mode to see if it was anything to do with Windows, and with trial and error found out it was nothing I did to the computer. I was angry, so I did not go in to pay on time. I unfortunately had a death in the family, and we had to leave town for 2 weeks. They did come to my house once, I guess, because there was one notice there.

After we got home, we went right there, and I told them the thing was a piece of junk and gave it back to them. They asked if we wanted to change to another one, so we said OK. Then they said that in order to do so, we needed to pay for the other one up to the 15th (it was only the 12th) and then pay for the other computer as well for those days too, so double pay, because they could not change the computer any other way. So I paid for the computer that I had that was junk. They then had the manager come out and tell us we were not getting the other computer and that they just wanted us to pay up to date on our contract. We had given them the computer already, and they told us to leave.

I told them I had a death in the family, and if it were a huge deal, why did they not call? They claim they did, which if they did I would know, because they are known to call 100 times a day. I was angry because I had just gotten a letter the same day from them saying I was a valued customer and that they wanted me to bring in the laptop and they would update it for free. They were only sending it to get me to bring in the computer and pay, and then they were going to take it.

After leaving, I said wait, we paid for it for 3 more days, go in and get it. I called and told them I was coming to pick it up, and they put me on hold. They then got on and said they would reimburse me and to come back. I told them the girl had told me that she could not do that at all when I was there, and she made a huge deal about charging me 20.00 extra dollars for it, then charged me 15.00 to come to my house and 7.00 late charge, so it cost me what it should have for a month for two weeks.

I called the cops and told them to come and pick up my merchandise. They came, but because I let them have it, they would not give it back. Had I not, there would be nothing they could do at all, because I had paid. I told them I had every right to pay on it in full and own it because I still had a contract, and they told me they had already closed it out. I have never in my life seen anything like it.

Just out of spite, I pulled out my wallet, in which I had 1200.00, and told them it was their loss, that I was going to go down to Rent-A-Center and buy one outright and tell them what they did to me. They then changed their attitude. No way will I ever go there again. But I am also going to file a complaint on them. One is for the money they had me pay on my contract, which they had closed out, so I should not have been liable to pay for it at all. They tricked me into paying knowing they were closing it out. I was still under the pay-out contract, and they would not allow me to do it. They scammed me and thought they had the last laugh, but when they saw that we did not care because we had enough to buy one outright in my pocket, I got the last laugh.

So Jeremy, I hope you know this is not over. I will never allow anyone to try to outsmart me. I will get my money back one way or another. I do not care if I come out with no money after paying court fees. It is the principle that you know you are typically dealing with families with little money and you use them, but they are the ones paying your bills every month, so show some respect. Now I have a bigger, better computer that I bought and own for good, with no payments. The next time I think I need something and cannot afford it, I will save up and buy it outright and not deal with people like that.

Company: Aarons Sales And Lease
Country: USA
State: Maine
City: Biddeford
Address: Elm Street
Phone: 2072841300

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