Direct Tv
Charged $316 Disconnect Fee After Selling Mobile Home

I had my mobile home on the market. I wanted to have TV while I was still living there, so I contacted Direct TV. I was up front about my home being on the market, the sales rep said, "No problem, we will be glad to install the system for you with an install of $50 and just call when you sell your home."

A couple of months later my home sold, the people wanted to continue the service, and I was leaving my TV for them. I called DirectTV and told them my home had sold but the people wanted to continue the service. The rep then told me I had to pay $300 for the disconnect and the people would have to pay a new install fee. I am 83 years old and do not understand this. When a company says not to worry about the disconnect fee when I leave, that means I will not have to pay anything. How is it that it costs $50 to hook up and $300 to disconnect?

Now this company has found my credit card number and has charged it $316. How are they able to get away with that when I did not authorize it? I think this company has gotten out of control and they have no customer service and certainly you cannot believe what they say to you.

Company: Direct Tv
Country: USA
State: Colorado
City: Greenwood Village
Phone: 8004944388
Site: directv.com

  <     >