Sprint
Misleading customers when trying to disconnect service
- 06-22-2008
- 3
I lost my phone back in Dec. 2007. I immediately called to cancel and disconnect my service being that my contract had expired and it was on a month to month. Almost 3 months later I'm receiving a bill charging me for the months after I had already cancelled. I called Sprint and they're saying that I didn't really disconnect that I cancelled service. They're misleading the customer when you say disconnect and they say ok were going to cancel it for you. Then they continue to bill you. How can I have them disconnect a phone for which I have no more. There giving me a hard time and I believe I shouldn't have to pay from the day I first made that call.
Company: Sprint
Country: USA