Direct Tv
Early Disconnect Fee Charged After Canceling Within 72 Hours
- 05-03-2009
- 15
We signed up for a bundle package through at&t which came with direct TV. Direct TV came out on Saturday, April 18 and installed our dish. On Monday, April 20, I called them to cancel. The rep asked me why, and I told her the picture was horrible and the install was poor. She told me I probably needed to buy a new TV. My TV is a 58 inch plasma Samsung bought two months before switching to dish.
After hours of talking, I told them that in the state of Texas we have a 72 hour right to rescind any contract signed in a home. She put me through to a supervisor who said, "You are right, sir, your disconnect is scheduled for midnight at no charge." They sent us boxes to return their equipment, so we returned it.
One week later they charged us 459.79 as an early disconnect fee. I called to ask why, and they replied that since we bundled through at&t, that voided our 72 hour right to rescind. Does anyone have any suggestions? AT&T says DTV is responsible.
Company: Direct Tv
Country: USA
Phone: 8003473288
Site: directv.com