Direct TV
Months of Bad Signal, Missed Visits, Then $139 Disconnect Fee

I was a customer since the early 90's. About 6 months ago we started having issues getting a signal. We called service to come out and check our issue. The service rep replaced the cable ends and said we were good to go. The problem was back the next day.

We called back to service to have them come out again. They did not show up. A second service call was scheduled. No one showed. Finally, we were assigned a special agent who told us a supervisor would be out, but not for about 2 weeks.

On the scheduled date for the supervisor to show, a tech showed up. He looked at the dish and said it needed to be replaced. During this replacement, a major storm moved in. He got off our roof and we had him come inside. In talking with him, he said he was from VA. We asked why he was in IA doing this. He said that the company had ended the relationship with the IA company for performance problems. As the storm continued, the tech said he would come back first thing in the morning to finish and left his ladder and the new dish.

The next day I received a call at work from him stating that they needed to move the dish, as a tree was blocking one of the satellites, and they could not do that unless I was there. I told him I was 5 minutes from home and would be there. He said he had another appointment he had to get to and would have to come back the next day. He never showed back up.

Even before contacting them, I was online looking at my bill and noticed they charged me for his service call. I was very upset. I called them and told them this whole story. I informed them I was tired of fighting with and terminated our relationship.

I paid all the prorated service they said I owed, and they removed the service charge, but said I owed $139.00 for an early disconnect fee. I told them I would pay it when they reimbursed me for the 6 months when I had bad reception and service from them. They said they were just going to charge it to the credit card they had on file. Unfortunately for them, that card had been canceled.

They have since turned me over to a collection agency. I received a call from them last night inquiring about this. I told them this whole story. They said they would not report this on my credit report, but the company will probably turn it over to a different collection agency until they find someone who will, or I decide to pay out of frustration.

Can anyone tell me how this might affect my credit rating, and/or what options I have?

Thanks

Company: Direct TV
Country: USA
State: California
City: El Segundo
Phone: 8004944388
Site: directv.com

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