Direct TV
One Receiver Lost Signal Since October Despite Many Tech Visits

I have a dual dish where I can have two receivers to watch TV. I have even wired them separately from the dish to each receiver. One TV has said "searching for signal" while I'm trying to watch since October.

The situation was worse by February, so I called to schedule a tech visit. It was scheduled for my day off on Friday. A subcontractor called and left a message saying they were coming on Thursday. I couldn't get off work.

I called and had to schedule another visit a week later. They replaced the receiver and left. It still happens.

I called. A tech was sent again and replaced a section of wire. The picture came in for 30 minutes and was out again after he had left.

I called. I was mailed a part to attach to the rear of the receiver. It didn't work.

I called. A tech was sent again. He went on the roof this time and replaced the fitting on the cable to the dish. It worked short term and went out again by the time he had left.

I called. I was offered a dish replacement because the LNB must be fried, and a $100 credit. They couldn't tell me the scheduling date and said they would e-mail. I received the e-mail, and the visit wasn't scheduled until a month later.

I received a bill. I am being charged for an HD replacement receiver and an additional monthly service charge for HD service.

I called. They couldn't reschedule for earlier. I was sent to retention. They couldn't disconnect because the $100 credit was entered as a charge to my account. She fixed it and sent an e-mail. A new case was opened again.

I was called by case management. Rude! They couldn't cancel the order for the new dish and enter it as a service call because of a $30 balance on the account. They couldn't see any of my prior calls because each case, call or incident is closed out when the tech reports it as repaired. I became furious, hung up and cried in frustration.

I'm moving soon and I'm afraid to disconnect because I'll have the same trouble again. I've been a customer for over 10 years and I hate them! I pay over $80 per month and pay for NY and LA networks because they didn't offer my local networks when I connected. Am I stupid or what? Do may my mistake - buy ITC cable.

Company: Direct TV
Country: USA
State: California
City: El Segundo
Address: 2230 E Imperial Hwy
Phone: 8005315000

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