Sears
Bad service

So, Sears has finally irritated me for the FINAL TIME!!! I've decided to let everyone I know how bad Sears is. Their merchandise is shoddy, and their customer service is horrible. Whenever I have had trouble with them in the past year, their response has been, "Your product is out of warrenty", "We have no record of that purchase", and "Buy a new one."

"Your product is out of warrenty": My microwave hood stopped heating last October. This appliance was purchased with the rest of the new kitchen in 2003. I don't know how long a micro hood is supposed to last, but I would imagine it is over 4 years. Sears said that my warrenty had just expired the previous month and there was nothing they could do about it. I should buy a new one. (I did, but not at Sears.)

"We have no record of that purchase": So this July my refridgerator comrpessor quits. My refridgerator is the same age as the everything else that was purchased at Sears for the kitchen in 2003. This time Sears said that they had no record of the purchase. I gave them receipt numbers and date of purchase and they still said that they couldn't help me because they didn't have a record of the purchase. I would need to buy a new one. (I did, but not from Sears.)

"Buy a new one": And the final straw was the lawn mower drive shaft locking up, AGAIN!!! The lawn mower was also purchased in 2003. Every year for the past 5 years the drive shaft has locked up and needed replacing. Every year I go rounds with Sears service and repair that I should not have to have this work done yearly. I don't mow my lawn more than 5 times per year, why should I have to have the drive shaft mechanism replaced yearly. This repair is $200 each time I need to have it done. And again, Sears gives me the same song and dance they have always given me: "It's not under warrenty", "We have no record of previous repairs", and "Buy a new one". I have worked my way up through their customer service lines and into the national customer relations department only to be told the same thing at each level. There is nothing they can do, buy a new mower.

Company: Sears
Country: USA
State: Idaho
City: Des Moines

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